Technology is transforming the way medical operations are executed. Contrary to popular belief, technology is not replacing humans but if used correctly, it will enhance our roles. Repetitive and large-scale jobs – tasks like prior authorization and benefits verification – don’t need continuous human intervention. These jobs are done significantly faster and with higher efficiency by deploying the right technology. While we tend to reduce the overhead costs of maintaining a large task force, you can now utilize human capital for relatively high-end, comparatively skilled jobs that require intellectual processing, decision making, etc. Medical office automation is the process of replacing repetitive manual effort in your office with intelligent machine capabilities.
How Medical Operations Can AUTOMATE
Implement technology systems to the following for better outcomes:
1. Electronic Health Records
The medical industry has seen a drastic change in the way medical records are documented over the last decade. We’ve come a long way from paper charts and file cabinets full of patient records. However, the average doctor office automation of EHR didn’t necessarily keep up with technology advances. But now that EHRs have become an essential part of healthcare delivery and nearly all healthcare organizations have adopted them, it’s important that they continue to keep up with these advancements as we head into the future. Here are some efficiencies to expect in the future: voice assistants for writing the clinician’s note and closing the visit; mobile EHR for accessibility; a standardized record for data accessibility across all care venues; EHR virtual care visits as telemedicine continues to rise; and cloud-based initiatives.
2. Health Data Management
An easily automated job is data handling. Health data management will make patient care more efficient and extract insights that can improve medical outcomes while protecting the security and privacy of the data. With the right blend of technology, it will help free up valuable human resources for a more effective role. Time-saving machines are able to provide data analysis. From collating numerous survey data from existing customers to automating surveys consolidated from social media platforms or analysis of useful information gathered from competitors’ websites or other sources, machines could revolutionize how businesses operate.
3. Decision Making
Predictive decision-making through data mining and analysis of the right data to provide interactive dashboards and other decision-making tools can help medical operations managers in revenue cycle management, finance, accounting, supply chain, human resources and IT.
Human Resources: Achieve Higher Productivity
The following is a list of actions you can use for technology to increase productivity in your medical practice:
1. Everywhere and Anywhere
It is important for practitioners to access information from anywhere, even outside the office. Systems like VPNs (Virtual Private Networks) among others, help you access and use information secured within the EHR network.
2. Phone system
Unattended calls, missed calls and glitches in voicemails impact customer relationships. These delays result in missed opportunities. Automated networked voice and data solutions can help you manage incoming calls and appointment bookings for efficiency.
3. Less Overhead Costs
The cost associated with hiring new employees, training them, managing attrition rates and facilities are huge. Automation of tasks helps you reduce costs associated with large-scale trainings and dependencies on an uncertain human task force.
Medical operations automation is definitely not a threat to human jobs and careers. Technology won’t evolve and function effectively unless programmed and supervised by humans. The business powerhouse will always be the human brain. However, automated machines can achieve more efficient results.
Contact Seeker Solution today to learn about our Medical Operations Solution.
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